Services Affected: Internet, UMVPN services
Start Time: 06/08/2022 12:45 pm
Maintenance Completed: 07/13/2022 7:02 am
Issue Symptoms: Degradation
Users are reporting problems accessing campus resources using the UMVPN service
UMnet, NSO and Engineering are actively trouble-shooting the problem with the VPN appliances
We will update this status page once we have isolated the issue and have determined a course of action
6/8/22 @ 3:45 pm - It has been determined that the degradation with the UMVPN service was a result of resource exhaustion on a router in the SRVAGG layer. The vendor has been engaged to trouble-shoot the problem.
Who is Impacted? Users of the UMVPN Service
Next Update: When we have determined a course of action
Service Type: Production
Comments:
UMnet upgraded the JunOS on one of the SRVAGG layer routers this morning.
The remaining SRVAGG router will be upgraded on Thursday morning, June 30th at 6am.
We will close this status page at the end of that maintenance event.
6/30/22 @ 7:00 am - Upgrade completed.
Groups Notified:
Contact the ITS Service Center for more information or to report additional impacts.