ITS Service Status Report

Service Degradation — Service Restored

Merit Circuit experiencing issues - Internet / Network speeds may be degraded

Services Affected: In-building Networks

Start Time: 03/02/2023 6:51 am

Service Restored: 03/02/2023 10:55 am

Issue Symptoms: Degradation

University of Michigan students, faculty, and staff may experience network issues across campus.


Who is Impacted? Students, faculty, and Staff

Technical Details

Service Type: Production


Unknown impact to users at this time.  No one is reporting the problem to Data Center Operations (with the exception of HITS)

7:08 am 3/2/23:  At request of Merit, DCO-Engineer James is headed to Arbor Lakes to check equipment.
7:16 am 3/2/23: Called Merit back to for more information about what to look for.  Merit says they're sending THEIR tech onsite to test fiber.  Called James and cancelled request to go onsite (with apologies)

7:55 am - #663 Woodward Orchestra Place is experiencing a network outage as a result of this Merit circuit issue.

10:30 am 3/2/23 Hardware is being replaced

10:55 am 3/2/23  Hardware has been replaced.

10:55 am 3/2/23  Connectivity has been restored and is stable.

Groups Notified:

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.