Services Affected: In-building Networks
Start Time: 03/02/2023 6:51 am
Service Restored: 03/02/2023 10:55 am
Issue Symptoms: Degradation
University of Michigan students, faculty, and staff may experience network issues across campus.
Who is Impacted? Students, faculty, and Staff
Service Type: Production
Comments:
Unknown impact to users at this time. No one is reporting the problem to Data Center Operations (with the exception of HITS)
7:08 am 3/2/23: At request of Merit, DCO-Engineer James is headed to Arbor Lakes to check equipment.
7:16 am 3/2/23: Called Merit back to for more information about what to look for. Merit says they're sending THEIR tech onsite to test fiber. Called James and cancelled request to go onsite (with apologies)
7:55 am - #663 Woodward Orchestra Place is experiencing a network outage as a result of this Merit circuit issue.
10:30 am 3/2/23 Hardware is being replaced
10:55 am 3/2/23 Hardware has been replaced.
10:55 am 3/2/23 Connectivity has been restored and is stable.
Groups Notified:
Contact the ITS Service Center for more information or to report additional impacts.