Services Affected: Internet, Merit reporting Fiber Issue down between Ann Arbor and Southfield
Start Time: 04/22/2023 2:38 pm
Service Restored: 04/26/2023 3:29 pm
Issue Symptoms: Outage
2023-04-23 2:45 pm Repairs will start later today. Current estimate is Wednesday to complete repair
2023-04-22 10:15 pm - UM OSP technicians have located the fiber break and are in the process of making arrangements to repair the damaged fiber. We will update this status page once we have a course of action.
2023-04-22 19:59:03: University of Michigan OSP continues to investigate the suspected campus fiber issue. Merit technicians remain on standby to assist. The MSC is monitoring for updates.
2023-04-22 17:53:08: Fiber Provider technicians are currently performing OTDRs to pinpoint the damage location. No ETR at this time. The MSC is monitoring for updates.
2023-04-22 16:50:06: Merit engineer and Fiber Provider technicians are in route to perform OTDRs. No ETA at this time. The MSC is monitoring for updates
On April 22, 2023, at 14:38 Merit reported a fiber Issue down between Ann Arbor and Southfield. Merit and UMNET are investigating the cause
Who is Impacted? Students, Faculty, Staff, user of Merit
Service Type: Production
Comments:
The contractor completed Splicy before noon today and Merit reported an all-clear so I'm closing this ticket per M Stroud
Groups Notified:
Contact the ITS Service Center for more information or to report additional impacts.