ITS Service Status Report

Service Degradation — Service Restored

Intermittent Degradation for Traditional Phone System

Services Affected: Voice Services

Start Time: 09/15/2023 9:54 pm

Service Restored: 09/21/2023 11:03 am

Issue Symptoms: Degradation

UPDATE 2:  We are no longer experiencing a system dispruption for Traditional phones.  


UPDATE #1:  We continue to work with the vendor.


We are experiencing degradation of service with approximately 1500 traditional phone lines across Ann Arbor campus.  We are working with the vendor on a resolution. 

This does not impact any Zoom, Amazon Connect or Cisco users, . 

Who is Impacted? Faculty and Staff

Technical Details

Service Type: Production


We are no longer experiencing a user impacting service disruption.  We have a faulty standby fiber card in of of the Sonet Nodes and we will post a new Status page when we replace the hardware.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.