Services Affected: Voice Services
Start Time: 09/15/2023 9:54 pm
Service Restored: 09/21/2023 11:03 am
Issue Symptoms: Degradation
UPDATE 2: We are no longer experiencing a system dispruption for Traditional phones.
UPDATE #1: We continue to work with the vendor.
We are experiencing degradation of service with approximately 1500 traditional phone lines across Ann Arbor campus. We are working with the vendor on a resolution.
This does not impact any Zoom, Amazon Connect or Cisco users, .
Who is Impacted? Faculty and Staff
Service Type: Production
Comments:
We are no longer experiencing a user impacting service disruption. We have a faulty standby fiber card in of of the Sonet Nodes and we will post a new Status page when we replace the hardware.
Contact the ITS Service Center for more information or to report additional impacts.